Product Pricing and information

All material on this website is subject to change without notice. For any questions relating to products, pricing or other matters please do not hesitate to contact us via email, phone or fax.

Copyright

The material provided on our site is copyright protected and is to be used for personal reference only. Permission to reproduce any images must be sought in writing from Scooby’s Pet Supplies.

Links

Scooby’s Pet Supplies accepts no responsibility for accuracy or content on sites listed above.  

Security & Privacy

We aim to provide all of our customers with a safe online shopping experience. Our system encodes your credit card and contact details to ensure its safe transfer to us. Our SSL security system ensures your credit card details are safe and secure. All data is secured by 128 Bitt SSL. 
 

Personal information about you is provided from many different sources. When you telephone, send letters, email us, pay us or friends contact us on your behalf private information about you is not disclosed.
 

Our firm policy is never to divulge any of your personal information to other companies marketing similar or disparate products. We will never sell your personal information to marketing firms or contact you for permission to do so. Only Scooby’s personnel or parties involved in delivering our products to you will receive minimal details for correct delivery.
 

For our own marketing purposes we may send you information about our products, new ventures, gift vouchers, special offers, loyalty presentations or contests. If you do not want to receive these communications please notify us and your details will be removed from our marketing database. 

Delivery

We will endeavour to fill orders within 48 hours where possible. 
If Scooby’s is unable to send your order within 5 days or a product is on backorder a customer service representative will contact you and make alternative arrangements.  

Returns

If on receipt of your products, you are not happy with your order, please contact Scooby’s and advise us why your wish to return the products. Replacement or refund will be made provided that goods are not opened in their original packaging. The return of products must be received within 14 days as per date of your Tax Invoice.